We are always happy to answer any questions you may have! We will get back to you just as soon as possible!

Paint Addict Studios

8601 73rd Ave N suite 9

Minneapolis MN 55428    (612) 501-9304

 

Steps On Ordering Printing and Common Questions

STEP 1- HAVE IMAGE READY AND SIZED TO THE SIZE YOU WANT IT PRINTED. FILE CAN BE JPG, TIFF, OR PSD. A VIDEO ON SIZING CAN BE SEEN HERE AT https://www.paintaddict.com/pages/videos-tutorials

STEP 2- UPLOAD IMAGES DURING YOUR ORDERING PROCESS IF UNDER 20MB IF FILE IS OVER 20MB SEND THRU WWW.WETRANSFER.COM TO THE EMAIL ADDRESS PAINTADDICTSTUDIOS@GMAIL.COM  THIS PAGE WILL ALLOW YOU TO UPLOAD LARGE FILES THAT CANNOT BE SENT NORMALLY. PLEASE REFERENCE YOUR ORDER NUMBER IF AVAILABLE.

DROP BOX AND GOOGLE DRIVE ALSO ACCEPTED.

STEP 3-WAIT FOR YOUR BEAUTIFUL PRINT TO ARRIVE, ITS THAT EASY!

 

Q. WILL YOU CHECK OVER MY IMAGE AND MAKE SURE IT LOOKS GOOD?

A. YES WE REVIEW ALL IMAGES AND CONTACT YOU IF WE SEE ANY ISSUES WITH SIZING OR CALIBRATION. WE WORK ONE ON ONE WITH EACH OF OUR CLIENTS.

 

Q. WHAT IS THE NORMAL TURNAROUND TIME ON PRINTS?

A. THE TURNAROUND TIME IS 2 DAYS BUT DURING BUSY TIMES CAN BE 3 TO 5  DAYS ON CANVAS AND 1 TO 2 DAYS ON PRINTS,BUT IF YOU ARE IN A BIND PLEASE LET US KNOW AND WE WILL DO WHAT WE CAN.

Q. SHIPPING COST

A. SHIPPING IS FLAT RATE $6.99 FOR PAPER PRINTS (WITH UPGARDE OPTION ON CHECKOUT FOR SLEEVES AND EXTRA CARDBOARD PADDING) CANVAS IS $9.99. 

Q. ARE ALL PRINTS ARCHIVAL?

A. YES ALL OUR PRODUCTS ARE %100 ARCHIVAL AND OUR INKS HAVE THE HIGHEST RATING. 

 

Q. WHY DOES MY PRINT NOT MATCH MY MONITOR?

A. MOST COMMON ISSUE IS YOUR MONITOR IS NOT CALIBRATED. WE USE A DEVICE CALLED A COLORMUNKI FOR OUR SCREENS AND WE RECOMMEND YOU USE THE SAME FOR ACCURATE PRINTS! SOME BASIC SETTINGS IF NOT CALIBRATED WITH A DEVICE ARE

Brightness/luminance – 80 cd/m
Gamma – 2.2
White Point – D50 or 5000k

WORKING ON A IPS MONITOR WILL ALWAYS HELP AND REDUCE COLOR SHIFT FROM ANGLE VIEWING.


 

SPECIAL TIPS!!

1. MOST COMMON ISSUE IS YOUR MONITOR IS NOT CALIBRATED. WE USE A DEVICE CALLED A COLORMUNKI FOR OUR SCREENS AND WE RECOMMEND YOU USE THE SAME FOR ACCURATE PRINTS!

2. INCREASING THE DPI DOES NOT FIX AN IMAGE YOU ARE BETTER OFF LEAVING THE DPI ALONE.  INCREASING IT CAN ADD UNWANTED NOISE TO AN IMAGE IF OVER DONE. IF THE IMAGE IS IN QUESTION FEEL FREE TO SEND IT TO ME AND I WILL LOOK IT OVER AND LET YOU KNOW IF IT IS PRINTABLE AND WHAT WE CAN DO TO FIX IT.

3. IF EDITING IN PHOTOSHOP YOU CAN CLICK THIS LINK TO WATCH A VIDEO ON SIZING FOR PRINTING.  VIDEO

4. ONE FINAL TIP AND THIS ONE IS REALLY IMPORTANT! DONT USE OTHER PRINT COMPANIES THEY ARE NO GOOD! WE ARE THE BEST AND MOST AWESOME PRINTING COMPANY AROUND! GIVE US A CHANCE AND WE WILL SHOW YOU WHY

Please get in touch!