Have Questions?

We are always happy to answer any questions you may have! We will get back to you just as soon as possible!

Paint Addict Studios

8601 73rd Ave N suite 11

Minneapolis MN 55428

(612) 524-7399

Steps On Ordering Printing and Common Questions

STEP 1- HAVE THE IMAGE READY AND SIZED TO THE RIGHT RATIO YOU WANT IT PRINTED. FILES CAN BE JPG, TIFF, OR PSD. A VIDEO ON SIZING CAN BE SEEN HERE AT https://www.paintaddict.com/pages/videos-tutorials

STEP 2- UPLOAD IMAGES DURING YOUR ORDERING PROCESS IN THE UPLOAD BOX. 

IF THE FILE IS TOO LARGE, PLEASE USE WWW.WETRANSFER.COM TO THE EMAIL ADDRESS PAINTADDICTSTUDIOS@GMAIL.COM PLEASE REFERENCE YOUR ORDER NUMBER IF AVAILABLE IN THE BODY OF THE TRANSFER. THE WEBSITE WILL TAKE FILES 500MB

DROPBOX AND GOOGLE DRIVE ARE ALSO ACCEPTED.

STEP 3-YOU CAN LOG INTO YOUR ACCOUNT TO SEE THE STATUS. ONCE WE SHIP YOUR ORDER, YOU WILL RECIEVE A TRACKING NUMBER. YOU CHOSE THE PICKUP OPTION? WE WILL EMAIL YOU ONCE THE PRINT IS READY FOR PICKUP. PLEASE NOT THAT OUR PICKUP HOURS ARE 

MON-THUR 8AM TO 4PM

FRIDAY 8AM TO 12NOON. FRIDAY AFTERNOONS ARE BOOKED FOR APPOINTMENTS AND NOT OPEN FOR PICKUP. 

Q. WILL YOU CHECK OVER MY IMAGE AND MAKE SURE IT LOOKS GOOD?

A. YES, WE REVIEW ALL IMAGES AND CONTACT YOU IF WE SEE ANY ISSUES WITH SIZING OR CALIBRATION. WE WORK WITH EACH IMAGE INDIVIDUALLY(NO AUTOMATION HERE)

Q. WHAT IS THE NORMAL TURNAROUND TIME ON PRINTS?

A. THE TURNAROUND TIME IS USUALLY AROUND 2 DAYS, BUT DURING BUSY TIMES THIS CAN BE UP TO 3 TO 5 BUSINESS DAYS ON CANVAS AND 1 TO 2 DAYS ON PRINTS. EXPEDITED OPTIONS AVAILABLE

Q. ARE ALL PRINTS ARCHIVAL?

A. YES, ALL OUR PRODUCTS ARE %100 ARCHIVAL GICLEE, AND OUR INKS HAVE A 125YEAR+ RATING. ( EXCLUDING METAL  AND HARDBOARD PANELS)

Q. WHY DOES MY PRINT NOT MATCH MY MONITOR?

A. MOST COMMON ISSUE IS AN UNCALIBRATED MONITOR. WE USE A DEVICE CALLED A COLORMUNKI FOR OUR SCREENS, AND WE RECOMMEND YOU USE THE SAME FOR ACCURATE PRINTS. 

WORKING ON A IPS MONITOR WILL ALWAYS HELP AND REDUCE COLOR SHIFT FROM ANGLE VIEWING.

 SPECIAL TIPS!!

1. INCREASING THE DPI DOES NOT FIX AN IMAGE; YOU ARE BETTER OFF LEAVING THE DPI ALONE. INCREASING IT CAN ADD UNWANTED NOISE TO AN IMAGE IF OVERDONE. IF THE IMAGE IS IN QUESTION, FEEL FREE TO SEND IT TO ME, AND I WILL LOOK IT OVER AND LET YOU KNOW IF IT IS PRINTABLE AND WHAT WE CAN DO TO FIX IT.

2. IF EDITING IN PHOTOSHOP, YOU CAN CLICK THIS LINK TO WATCH A VIDEO ON SIZING FOR PRINTING. VIDEO

3. ONE FINAL TIP AND THIS ONE IS IMPORTANT! DON'T USE OTHER PRINT COMPANIES; THEY ARE NO GOOD, LOL. WE ARE THE BEST AND PROBABLY THE MOST AWESOME PRINTING COMPANY EVER! GIVE US A CHANCE, AND WE WILL SHOW YOU WHY!